Certified Meeting Professional (CMP) Practice Exam

Which approach does quality assurance primarily focus on?

1. Detecting flaws in completed tasks

2. Preventing problems from occurring

3. Auditing project expenses

4. Improving team morale

The correct answer is: Preventing problems from occurring

Quality assurance primarily focuses on preventing problems from occurring by establishing processes, standards, and methodologies that help ensure a consistent quality of work throughout a project or operation. This proactive approach involves planning and implementing quality management practices before any tasks are completed, with the aim of minimizing the likelihood of defects or issues arising in the final output. By concentrating on prevention, quality assurance aims to create a foundation that reduces errors during execution, leading to improved results and efficiency. This involves activities such as process mapping, conducting training sessions, and implementing best practices that align with the overall goals of the project or organization. Such measures ultimately contribute to greater customer satisfaction and reduced costs associated with corrections and rework. In contrast, while detecting flaws in completed tasks is a component of quality control, it does not embody the broader proactive philosophy of quality assurance. Auditing project expenses and improving team morale are also significant considerations in project management but do not specifically relate to the quality assurance focus on preventing issues before they materialize.